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TERMS AND CONDITIONS OF USE

Naturhouse Inc. (“Naturhouse” or “we” or “our”)

Last modification: 29 April 2019

PLEASE CAREFULLY READ THESE TERMS AND CONDITIONS BEFORE USING THIS WEBSITE.

IF YOU DO NOT AGREE WITH THE TERMS AND CONDITIONS OF THIS AGREEMENT, DO NOT ACCESS OR USE THIS WEBSITE OR PROVIDE ANY PERSONAL INFORMATION.

The terms and conditions of use contained in this Agreement may be periodically modified and may be revised at any time. You should visit this page periodically to review the updated terms and conditions of use since they are binding for web users. By using this Website you accept any changes or modifications made to this Agreement. If at any time, you do not accept any change or modification, you must notify us in writing as indicated in the “How to Contact Us” section. It is possible that certain provisions of the terms and conditions of use contained in this Agreement may be replaced by the content of the Privacy Policies.

In the same way, by using this website, you agree to being legally bound and complying with these Terms and Conditions, as if you had signed this agreement. If you do not comply with these Terms and Conditions at any time, we reserve the right, if applicable, to cancel your password, user account and/or access to this Website (or any part of it).

Under our sole discretion and without prior notice or responsibility, we may suspend, modify or alter any feature of the website, including the following, among others:

  • The restriction of the time when the website is available.
  • The restriction of permitted use.
  • Restrict or cancel the right of any user to use the website.

You agree that any cancellation of your access or use of the website can be carried out without prior notice.

DISCLAIMER OF RESPONSIBILITIES

It is very important that for your knowledge you read the Disclaimer of Responsibilities we offer you in the following link.

PRODUCTS, CONTENT AND SPECIFICATIONS

All the features, content, specifications, products and prices of the products and services described or represented on this Website are subject to change at any time without prior notice. We make every reasonable effort to accurately portray the features of products, including applicable colors; however, the actual color you see will depend on your computer system, and we cannot guarantee that your computer will accurately display these colors.

At Naturhouse we try to ensure that the information on this website is complete, accurate and up-to-date. Despite our efforts, the information on this website may be occasionally inaccurate, incomplete or outdated. We do not make any statement considering the completeness, accuracy or timeliness of the information on this website. For example, the products included in this Website may not be available, may have characteristics different from those listed or may contain a typographical error like the price. Moreover, we can make changes to the information on price and availability without prior notice. Although it is our practice to confirm orders by email, the receipt of an automatic order confirmation by email, does not imply the definitive confirmation of the sale of a product or service. We reserve the right to limit the order quantity of any product or service and/or to refuse service to any customer without prior notice.

METHODS AND DELIVERY TERMS

The shipping method will be one and through USPS. The home delivery service of the orders you make in NaturHouse online within the national territory (continental US only) will cost $5.99. Purchases whose amount exceeds $50 will have the free shipping costs.

The delivery of your order will be effective between 1 and 5 working days after receipt of the order confirmation email. You can follow the status of your order through the tracking number we will indicate in the confirmation email of your order.

SHIPPING RESTRICTIONS

When an order is placed, it will be sent to the address designated by the buyer as long as the specified delivery address complies with the shipping restrictions contained in this website.

This website currently only operates and sells in the territory of the continental US, thus excluded in other countries and the states of Hawaii, Puerto Rico and Alaska, this geographical area hereinafter to be understood as “the Territory.” So only shipments and the distribution of products in the Territory will be carried out.  The use of this Website as well as any purchase made on it is considered to be made in the USA, and so subject to the laws and regulations in force. Naturhouse will not accept or deliver orders outside the aforementioned Territory.

All of the above-mentioned is indicated notwithstanding the fact that we may soon offer these services in the excluded areas, in which case it will be announced in advance on this Website.

All purchases on this website are carried out in accordance with a shipping contract.

RETURNS and REFUNDS

Naturhouse can accept product returns only in those cases where the product has not been opened and within 30 days of its purchase. No returns will be accepted after this period of time.

If you need to make a return for a refund for any reason, please contact us in writing first as indicated in the “How to Contact Us” section. You will be asked to provide your Purchase Order number as received when an order was placed on the Website. Once we determine that your merchandise can be returned and refunded, you will be issued a Return Authorization Number and given instructions on how to complete the process.

All refunds will be carried out by the same means of payment used for the original purchase. It is possible that the return is not reflected in the statement of your credit card until after 2 billing cycles.

LIMITATIONS OF LIABILITY

In no event will NATURHOUSE, nor any of its directors, employees, shareholders, affiliates, agents, successors or assignees, or any of the parties involved in the creation, production or transmission of this website be liable to you or to any other person for any direct, indirect, special, punitive, incidental or consequential damages (including, without limitation, those resulting from loss of profits, loss of data or disruption of business) that arise from the use, inability to use, the unavailability of the site, or the results of the use of this website, of any website linked to this website, or of the materials, information or services contained in any or all of these websites, whether based on warranty, contract, grievance or any other legal issue and whether or not there has been warning of the possibility of such damages. The aforementioned limitations of liability will not apply to the extent prohibited by law. Please refer to your local and state laws for such prohibitions. In case of any problem with this website or any content, you agree that your only recourse is to stop using this website. In case of any problem with the products or services you have purchased on or through this website, you accept that your only recourse in order seek a return and refund of such products or services is solely in accordance with the policies on returns and refunds published on this website.

COMPENSATION

You agree to compensate and keep Naturhouse and our parent companies, affiliates (and their franchisees and licensees), as well as subsidiaries, directors, employees, successors and assigns, free of liability of any claim, loss or lawsuit, including reasonable attorney fees imposed by a third party due to, or arising out of, your use of our website, your connection to our website, your violation of these Terms and Conditions, or your violation of any right of another party. This compensation exceeds the termination of these Terms and Conditions.

USE OF THE WEBSITE AND TERMINATION

By using our Website or participating in any of the Programs, you declare and agree that you are at least 18 years of age or older and that you have full mental capacity and fully competent to subscribe to the terms, conditions, declarations and warranties set forth in this Agreement or to subscribe to any of the Program’s terms and conditions. If you are under 18 years of age, you are not allowed to use this Website or participate in any Program.

You must create an account in order to perform certain functions of this Website as you make a purchase. For this reason, you agree to provide accurate, true, complete and updated information about yourself as requested by the Website and update this information quickly if it has changed, so that it remains accurate, true, complete and up-to-date. If you provide inaccurate, false, incomplete or outdated information or, if in our opinion, we suspect that such information is inaccurate, false, incomplete or outdated, we reserve the right to suspend or cancel your account and prohibit you from using the Website now or in the future of the Website or any part of it.

This Website offers access to various contents (services, information, data, etc.). You assume responsibility for your use of this Website. So it is your responsibility, commitment and obligation to make appropriate use of the contents and services this Website offers you. You especially agree not to use the aforementioned in actions that may: 

  • Engage in illicit or illegal activities according to applicable local, state, national or international law.
  • Violate any applicable local, state, national or international law in the matter of intellectual and industrial property. 
  • Disseminate content or propaganda of a racist, xenophobic, pornographic-illegal nature, advocating terrorism or attacking human rights.
  • Cause damage to the computer systems of Naturhouse, its suppliers or third parties. 
  • Introduce or disseminate malicious software, computer viruses or any other physical or logical systems in the network, which are capable of causing the damage mentioned in the previous point. 
  • Attempt to access or, where appropriate, use the accounts of other users and modify or manipulate their data.

We reserve the right to cancel any account if your purchase is considered to be unauthorized, fraudulent or if credit card charges are disputed. You agree that we may cancel or suspend your access to all or part of the Website, with or without notice, for any conduct that, under our sole discretion, we believe violates any part of this Agreement, laws and regulations or is detrimental to another user or for us and our affiliates.

The following provisions between you and us are valid beyond the termination of the Agreement, including: Privacy Policy, Disclaimer and Other.

PRIVACY POLICY

Your privacy and security are our top priority. See our Privacy Policies, which will apply to personal information obtained or provided by you.

INTELLECTUAL PROPERTY CONCERNING THE CONTENTS OF THE WEBSITE.

All the components that comprise the Website, as well as its structure, design and source code, are the property of Naturhouse and are protected by international intellectual and industrial property regulations.

The total or partial reproduction of the contents of this website, as well as its modification and/or distribution without citing its origin or requesting prior authorization is prohibited.

Naturhouse will not assume any liability arising from the use by third parties of the website content and may exercise all corresponding civil or criminal action correspond in case of the infringement of these rights by the user.

You agree not to access the Website by any means other than the interface we provide. It is prohibited to display or run the Website or any information or material displayed on the Website under a brand or by similar means on another website without our prior authorization. All links allowed to the Website must comply with all applicable laws, rules and regulations.

LINKS

This Website includes links that allow you to access other external Internet sites. In case you use these links, Naturhouse informs you that you do not exercise any control over such sites, their contents and the possibility of collecting information about your Internet activities, including those performed on our own website.

In no case will Naturhouse assume any responsibility for the contents of any link belonging to a third party website, nor will it guarantee the technical availability, quality, reliability, accuracy, amplitude, veracity, validity and legality of any material or information contained in any of aforementioned hyperlinks or other Internet websites.

If you are aware that the links connect to pages whose contents or services are illegal, harmful, degrading, violent or immoral, we would appreciate it if you contact Naturhousein order to make us aware so we can proceed with the removal of the aforementioned link.

All activity performed on websites not owned by Naturhouse is regulated by its own rules and conditions, so we recommend that before its use, you should be informed about it in the sections of legal notice, or similarly, in the websites outside the direct control of Naturhouse

PASSWORD AND USER SECURITY

If you are a registered user of this website, you will be fully responsible for maintaining the confidentiality of your password and the information of your user account. You must notify us immediately in the event of unauthorized or known use of your user account, or any known or feared security breach, including the loss, theft or unauthorized disclosure of your password or that of another person, the validity, compliance and interpretation of this Agreement to be governed by and construed in accordance with state laws of the State of Florida, notwithstanding any ratification of a law or conflict of laws.

To the fullest extent permitted by law, you and Naturhouse agree to arbitrate any disagreement, claim or dispute arising out of or in any manner related to this Agreement, including, without limitation, claims based on a contract, grievance, negligence, legal or regulatory provisions. EACH PARTY WAIVES ITS RIGHT TO SUE IN A COURT OF LAW SINCE ANY GRIEVANCE, CLAIM OR CONFLICT IS ATTENDED TO BY A JUDGE OR JURY.

YOU AND NATURHOUSE EXPRESSLY AGREE TO ARBITRATE ANY GRIEVANCE, CLAIM OR CONFLICT ARISING OUT OF OR IN ANY MANNER RELATED TO THIS AGREEMENT. THIS ARBITRATION AGREEMENT ALSO APPLIES TO THRESHOLD ARBITRATION MATTERS, INCLUDING MATTERS RELATING TO WHETHER OR NOT THE AGREEMENT IS UNLAWFUL OR ILLEGAL AND WITH ANY DEFENSE FOR ARBITRATION. YOU ALSO ACCEPT THAT ANY ARBITRATION CAN ONLY BE BROUGHT FORTH UNDER YOUR AND OUR INDIVIDUAL COMPETENCIES, AND NOT AS A COLLECTIVE LAWSUIT, CLASS ACTION OR REPRESENTATIVE ACTION. THE ARBITRATOR CANNOT CONSOLIDATE MORE THAN ONE SUIT FROM AN INDIVIDUAL OR AN ENTITY, AND CANNOT PRESIDE OR BE DIRECTLY RELATED IN ANY OTHER MANNER TO ANY FORM OF CLASS OR REPRESENTATIVE PROCEDURE.

The mutual promise between you and Naturhouse to arbitrate each and every dispute, and to do so individually, instead of litigating before courts or other bodies, provides mutual consideration in this arbitration agreement.

Either party may exercise the right to arbitration by providing the other party with a written notification of each and every claim comprising the basis of that right, providing sufficient detail to inform the other party of the content of the aforementioned claims.  In no case will the request for arbitration be made after the date on which the applicable statute of limitations would prohibit the establishment of legal or equitable procedures based on such claims.

Unless you and Naturhouse agree otherwise, the arbitration will be conducted in the county where you reside with a single neutral arbitrator and in accordance with the prevailing rules of dispute resolution of the American Arbitration Association (AAA) (available online at www.adr.org). The parties have the right to be represented by a lawyer or other representative of their choice. The parties agree to comply with and execute any ruling issued by the arbitrator. The arbitrator will issue the decision in writing and state the essential findings and conclusions on which the ruling is based. The ruling can be entered in any court that has jurisdiction over it.

The payment of all presentation, administration and arbitration fees will be governed by the rules of the AAA.

HOW TO CONTACT US

You can direct written communications to the following address in order to exercise your rights:

Naturhouse Inc.

Dolphin Mall

11401 NW 12th St, E-294, Miami, FL  33172  

You can also direct your communications through the following channels:

The data requests you send us may require you to provide additional documentation confirming your identity.

 

DISCLAIMER OF RESPONSIBILITIES

All products and statements on this website have not been evaluated by the Food & Drug Administration (FDA), as they are food supplements and in accordance with applicable law. These products are not intended to diagnose, treat, cure or prevent any disease.

This Website is not intended to provide a diagnosis, treatment or medical advice. The products, services, information and other content provided on this Website, including information that may be directly provided on this Website, are provided for informational purposes only. The results may vary depending on the medical history of each individual, compliance with professional indications, current health conditions and other factors. You should consult with a doctor or other health professional regarding any medical or health-related diagnosis or treatment options.

The information on this Website, including the display of any product label, should not be considered as a substitute for the advice of a health professional. This Website does not recommend self-examination of health problems. The information on this Website is not exhaustive and does not cover all diseases, ailments, physical conditions or their treatment. Contact your health professional immediately if you have any health-related questions.

You must not use the information or services on this Website to diagnose or treat any health problem or for the prescription of any medication or other treatment. You should always consult with your health professional and read the product information before using any medication or nutritional product, or before starting any exercise or diet program or any treatment for a health problem. Each individual is different and may react differently to different products. Also, any person can present allergic reactions to any food component or additive, without being able to fully anticipate that risk. You should consult your doctor about the interactions between the medications you are taking and nutritional supplements. Always check the product label before using any product. If there are discrepancies, customers should follow the information provided on the product label or packaging, and only modify it, if necessary, under sanitary prescription with responsibility of the prescriber.

In any case, we hereby expressly disclaim all liability for claims resulting from the improper use of the product, abuse, product modification, improper product selection, violation of any code or misappropriation.