METHODS AND DELIVERY TERMS

The shipping method will be one and through USPS. The home delivery service of the orders you make in NaturHouse online within the national territory (continental US only) will cost $5.99. Purchases whose amount exceeds $50 will have the free shipping costs.

The delivery of your order will be effective between 1 and 5 working days after receipt of the order confirmation email. You can follow the status of your order through the tracking number we will indicate in the confirmation email of your order.

SHIPPING RESTRICTIONS

When an order is placed, it will be sent to the address designated by the buyer as long as the specified delivery address complies with the shipping restrictions contained in this website.

This website currently only operates and sells in the territory of the continental US, thus excluded in other countries and the states of Hawaii, Puerto Rico and Alaska, this geographical area hereinafter to be understood as “the Territory.” So only shipments and the distribution of products in the Territory will be carried out.  The use of this Website as well as any purchase made on it is considered to be made in the USA, and so subject to the laws and regulations in force. Naturhouse will not accept or deliver orders outside the aforementioned Territory.

All of the above-mentioned is indicated notwithstanding the fact that we may soon offer these services in the excluded areas, in which case it will be announced in advance on this Website.

All purchases on this website are carried out in accordance with a shipping contract.

RETURNS AND REFUNDS

Naturhouse can accept product returns only in those cases where the product has not been opened and within 30 days of its purchase. No returns will be accepted after this period of time.

If you need to make a return for a refund for any reason, please contact us in writing first as indicated in the “How to Contact Us” section. You will be asked to provide your Purchase Order number as received when an order was placed on the Website. Once we determine that your merchandise can be returned and refunded, you will be issued a Return Authorization Number and given instructions on how to complete the process.

All refunds will be carried out by the same means of payment used for the original purchase. It is possible that the return is not reflected in the statement of your credit card until after 2 billing cycles.